Terms of Service

These Terms of Service ("Terms") govern your access to and use of the software, websites, and services provided by Octave Hospitality Solutions, LLC ("Octave," "we," or "us"). By accessing or using our platform, you agree to be bound by these Terms.

---

1. Description of Services

Octave provides B2B software-as-a-service (SaaS) solutions designed for restaurant front-of-house management, including waitlist queuing, reservation booking, floor plan management, and automated SMS guest communications.

2. SMS Communications & Opt-In

Octave facilitates transactional SMS notifications on behalf of our restaurant partners. Guests opt-in to receive these messages either by verbally providing their mobile phone number to a restaurant host to join a waitlist, or by directly entering their phone number into a reservation booking widget on a partner's website.

3. Opt-Out and Assistance

• To Opt-Out: Reply STOP to any message you receive from us to cancel and immediately opt-out of all future messages from that restaurant.
• For Assistance: Reply HELP to any message you receive for customer support instructions and contact information.

4. Service Availability & Carrier Liability

Octave strives to ensure 99.99% uptime for our platform. However, we do not guarantee that the service will be uninterrupted, timely, or error-free. Furthermore, mobile network providers and participating carriers are not liable for delayed or undelivered messages.

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

6. Contact Information

If you have any questions or concerns about these Terms, please contact us at: