Privacy Policy

Octave Hospitality Solutions, LLC ("Octave," "we," "our," or "us") provides front-of-house management, waitlist, and reservation software to restaurants. We are committed to protecting the privacy and security of the data entrusted to us by our restaurant partners and their guests.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (runoctave.com) or use our software platform and associated services (collectively, the "Services").

---

1. Information We Collect

We collect information in the following ways:

• From Restaurant Partners: When you register for an Octave account, we collect business details, contact information, billing details, and staff user credentials.
• From Restaurant Guests: When a guest interacts with our Services (e.g., joining a waitlist via a host stand or booking a reservation online), we collect information necessary to facilitate the dining experience. This includes: First and Last Name, Mobile Phone Number, Party Size, and optional special requests (e.g., dietary restrictions).
• Automatically Collected Data: We collect standard log data and device information (IP address, browser type, usage metrics) to ensure the security and functionality of our platform.

2. How We Use Information

We use the collected data strictly to provide, maintain, and improve our Services. Specific uses include:

• Facilitating real-time waitlist and reservation management for our restaurant partners.
• Transmitting transactional SMS notifications to guests regarding their dining status (e.g., table readiness, booking confirmations).
• Providing customer support and responding to inquiries.
• Monitoring platform health, preventing fraud, and enforcing our Terms of Service.

3. Information Sharing and Disclosure

Octave acts as a data processor for our restaurant partners. We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: We use trusted third-party vendors (e.g., Twilio for SMS routing, Stripe for payment processing, cloud hosting providers) who are contractually bound to protect your data and use it solely to provide services on our behalf.
• Legal Compliance: We may disclose information if required to do so by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as a business asset under strict confidentiality agreements.

4. Data Security

We implement robust, industry-standard administrative, technical, and physical security measures to protect your data from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect personal information, no method of transmission over the Internet is 100% secure.

5. Your Rights and Choices

Guests receiving SMS notifications via Octave may opt-out at any time by replying STOP to any message. For assistance, guests may reply HELP. Restaurant partners may access, modify, or delete their account information by logging into the Octave dashboard or contacting support.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: